General information

At The Sydney Clinic, your care is important to us.

We endeavour to contribute to the provision of the best possible care in a warm, compassionate environment.

Our health care team comprising of nursing staff, health professionals and accredited private specialists is dedicated to anticipating and exceeding patient's needs.

We are happy to help patients with any questions or concerns they may have regarding their stay at The Sydney Clinic.


If you would like to arrange an admission to The Sydney Clinic, please contact your General Practitioner or current Psychiatrist to organise a referral to one of our Accredited Psychaitrists.

Your GP or current Psychiatrist is then able to contact our Intake Clinician to arrange an admission over the phone.

Alternatively, we strongly encourage all referring Doctors to make a referral online using our eReferral system.


Once this referral has been received, patient registration will complete a health fund eligibility check.

Once your level of cover has been confirmed, the Intake Clinician will complete a phone assessment with you.

Our Intake Clinician will need to know as much information as possible in order to facilitate your admission smoothly and efficiently

Present for admission and complete relevant paperwork

You must present to our friendly Receptionist each time you attend a Day Program.

On your first attendance, you will be asked to sign a Day Program Consent Form.

You will be required to sign a Claim Form for each attendance, and your Informed Financial Consent once per month.

You are not able to participate in the group without this documentation completed.

Your day program agreement

Please take the time to read your day program agreement, a copy will be given to you to sign on your first day of the program.

If you have any questions regarding this, please feel free to speak to your group facilitator.

Your ongoing care with your treating psychiatrist

Please remember that a requirement of your attendance at The Sydney Clinic is that you regularly see one of our accredited Psychiatrists (usually every six to eight weeks).

This is an important part of your ongoing and continual care.

What groups are you able to attend?

You must only attend the group you have been allocated into.

If you are interested in joining one of the other day programs offered by The Sydney Clinic, you must register your interest with the Continuum of Care Planner and await an invitation to join.

This can be done verbally/over the telephone.

If you have any questions regarding you level of cover, or any concerns regarding your health fund,please do not hesitate to contact our Patient Accounts Department.

Planning for discharge will be done in conjunction with the Discharge Planner, Psychiatrists, referring GPs and Allied Health workers to create a plan for the ongoing management and recovery of patients once they leave the hospital.

The Sydney Clinic will coordinate dispensation of medications with external clinics or prescribers.

You should make arrangements to leave the hospital by 10.00am on the day of discharge.

In the event of an emergency, please call 000 or go to your nearest emergency department.

The following numbers are available 24 hours a day, 7 days a week:

Mental Health 24 Hour Contact: 1800 011 511

Lifeline: 13 11 14

Am I allowed to visit current inpatients?

The Sydney Clinic does not allow day program attendees to visit our current inpatients.

Social relationships formed in this way have proven to be destructive to the treatment process. As such, this practice is highly discouraged

What can’t I bring in to the Clinic?

Cans and bottles of drink are prohibited on our grounds.

If you are found with any prohibited substance, or have been drinking while at the Day Program, you will be asked to leave the premises.

What should I wear?

Patients are asked to respect our rules regarding clothing and attire.

Patients should not wear revealing clothing or anything with offensive slogans or pictures, and no pyjamas should be worn in communal areas. Shoes must be worn at all times.

Can I bring my mobile phone?

You can, but we do ask that you refrain from using your phone while in group. Mobile phones should be out on silent or switched off.

What if I use a prohibited substance whilst in the program?

Using any prohibited substances, keeping prohibited substances on your person, or dealing drugs on the premises will result in your immediate removal from The Sydney Clinic.

You will not be able to return to The Sydney Clinic for a period of time.

Personal property searches

Property searches may be required from time to time.

Our staff are skilled at handling this in a professional manner.

At times room searches are required and will be carried out as quickly as possible.

Am I allowed to smoke?

The Sydney Clinic is a smoke free hospital and there will be no smoking permitted on the grounds under any circumstances.

Please see our staff if you would like to commence Nicotine Replacement Therapy.

Electronic cigarettes are not TGA approved and are also a prohibited substance.

Insured patients / those with private health insurance

Healthscope has agreements with the majority of private health funds to cover the hospital charges for your admission.

Depending on your level of cover, some policies require you to pay an excess or co-payment and you will be asked to pay this prior to, or on admission. In addition, health fund policies require members to serve waiting periods before they will provide cover and some levels of cover have excluded services.

Pre-existing ailment rules may also apply and your cover may be subject to these rules. We therefore strongly recommend that you contact your health fund to confirm your cover prior to your admission.

Your account for hospitalisation will include your accommodation and other chargeable items in accordance with Healthscope’s current fee agreement with your health fund.

You will be asked to complete and sign a health insurance claim form on admission.

We will submit your claim directly to your health fund on your behalf. It is important that you know that in the event that your health fund rejects your claim for reimbursement for any reason, the hospital will seek to recover any amounts outstanding from you.

This is why it is important that you check your level of cover with your health fund prior to admission.

Self-funded / those without private health cover

If you are a self-funded patient you may be required to pay an estimate of the total amount of the hospital account prior to admission to confirm your booking or the estimated total cost on admission.

You will be required to pay any positive difference in your account on discharge. If the amount paid by you was in excess of the amount required to cover the cost of your care you will receive a refund from the hospital.

This will come in the form of a cheque and may take between four to six weeks to arrive (this allows for approval and delivery).

Estimated hospital costs will be provided prior to your admission by the hospital.

We endeavour at all times to provide an accurate estimate, but unforeseen circumstance can occur and additional costs may be incurred.

Workcover / Third Party Insurance

If your admission is as a result of Workcover, Third Party or Public Liability claim, the hospital will require prior written approval for your admission for the relevant insurance company.

Your admission cannot be confirmed or proceed until this written approval is received.

Any claims that have not been approved by the insurance company will be treated as a self funded admission and the estimated hospital costs will be payable by you.

Payment methods prior to or on admission

The hospital accepts cash, bank cheques, money orders, EFTPOS, Visa or MasterCard for any amounts payable. A credit surcharge of 1.5% applies for Visa and MasterCard.

Personal cheques are not accepted. If choosing to pay by EFTPOS, please note that most financial institutions have a daily limit of $1,000.


Australian Drug Foundation’s Drug Info Clearinghouse

Australian Government: Department of Health and Ageing

National Health and Medical Research Council

Mental Health fact sheets can be accessed at:

The Black Dog Institute

Australian Government: Department of Health and Ageing

Mental Health Association NSW

SANE Australia

Social Anxiety Support (SAS)


Alcoholics Anonymous


Carers Australia

Centrelink Australia

Commonwealth Carelink

Gay and Lesbian Counselling Service of NSW (GLCS)


Jewish House

Medicare Australia

Narcotics Anonymous

Australian Health Insurance Information

SMART Recovery

Our Assistance

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